FAQ
Last updated October 16, 2026
Can't find your answer? Email us at hello at floatinglabmakers dot com. A real crew member reads every message, and we usually reply within 1–2 business days.
Ordering and shipping
Where do you ship?
We ship to all 50 US states and Washington, DC.
How much does shipping cost?
Standard Shipping is based on your order's merchandise total before discounts: $7.95 under $25, $9.95 from $25 to $49.99, $11.95 from $50 to $74.99, and free at $75 and up. Orders shipping to Alaska or Hawaii add $10.00, including orders that otherwise ship free. Your exact shipping cost is shown at checkout before you pay.
How long until my order ships?
Ready-to-ship items leave our workshop within 1–3 business days. Made-to-order items are built for you after you order. Each product page shows its lead time ("Made to order · ships in N days"), and we ship as soon as your piece is ready.
How will I know my order has shipped?
We email you when your order is being prepared and again when it ships, with tracking details. We ship with USPS or UPS, depending on the package.
Why did my order arrive in more than one package?
Our makers work from more than one workshop, so an order may arrive in separate packages. Each package gets its own tracking.
Returns and problems
Can I return something?
Ready-to-ship items can be returned within 30 days of delivery if they're unused and in their original condition. Email us to start a return. You pay return shipping, and we refund the item price to your original payment method once it arrives back with us. Original shipping charges are not refunded.
Can I return a made-to-order or customized item?
Made-to-order and customized items are made just for you, so they're final sale, unless they arrive damaged or defective.
My item arrived damaged or isn't right. What do I do?
Email us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund, including shipping. Your choice, and our cost.
Can I cancel my order?
Email us as soon as you can with your order number. Items that haven't shipped can usually be canceled, but made-to-order items we've already started building are final sale. If you were charged, you'll get an email when a refund is issued.
Our products
Are your items handmade?
Yes. Our products are made by hand, so small variations in color, finish and size are normal and are part of the charm, not a defect.
Can I order something custom?
Tell us what you have in mind, including the item, size, colors, any names or text, and when you need it. We'll get back to you with what's possible. See our Contact page.
What does "100% to CMA" mean?
Items marked "100% to CMA" are made and donated by a member of our family. 100% of the item's sale price is given to the Christian Motorcyclists Association's Run for the Son. Shipping charges are not included, and purchases are not tax-deductible donations.